Terms of service

Crate Studios Limited, a company registered in Ireland (company number 638584), trading as Crate Studio (“Crate”, “we”, “us”). Contact: support@cratestudio.com.

Crate is supplied for business purposes only. By using it you confirm you are acting wholly or mainly for the purposes of a trade, business, craft or profession, and not as a consumer.

Consumer protection law is not intended to apply to this agreement, and we do not offer the service to consumers. If you are a consumer, do not use Crate.

Crate is a platform for building and running workflows. A workflow is a sequence of steps you configure: it reads from and writes to systems you connect, and it may include steps that use third-party language models to decide what to do next.

Crate is a general-purpose tool. It is not tailored to your business, it does not know your obligations, and it is not supplied with any representation that it is suitable for a particular purpose. We do not review, approve or monitor the workflows you build.

Crate is early software, supplied on an “as is” and “as available” basis. Features may change or be withdrawn.

This section is the basis on which the service is supplied, and the rest of these terms should be read with it in mind.

You configure every workflow. You choose its steps, the instructions it carries, the systems it reaches, the data it acts on, and whether a human approves its output before it takes effect. We supply the controls; every decision about how to use them is yours.

You are responsible for what your workflows do, including where they act incorrectly, act on wrong or incomplete data, act more often than you intended, or act on something you did not anticipate. This applies equally to workflows drafted with the assistance of our agent-based tooling: a draft we help you produce is a suggestion, and it becomes yours the moment you publish it.

Test before you rely. Crate provides a dry-run mode that exercises a workflow without side effects, and approval steps that hold an action until a person releases it. Where an action is consequential or cannot be reversed, using them is your responsibility. Choosing to run a workflow unattended is a decision you take, and its consequences are yours.

When you connect a third-party account, you authorise us to act within it as your workflows require. You warrant that you are entitled to grant that access, that doing so does not breach any agreement, policy or duty binding on you, and that you have obtained any consent or authority required from the account holder, your employer, your clients or anyone else.

You are responsible for the permissions you grant, for the scope you grant them at, and for which people and agents in your workspace you allow to use them. Access to a connected system is access to whatever that system contains.

Your use of a connected service remains governed by that service's own terms. If a provider changes, throttles, suspends or revokes access, dependent workflows will stop working and we are not responsible for that or for its consequences.

You must not use Crate to break the law; to send unsolicited bulk or deceptive messages; to impersonate any person or organisation; to access systems you have no right to access; to circumvent any rate limit, access control or technical restriction of a third-party service; to infringe anyone's intellectual property or privacy; or to build workflows that would require a licence or authorisation you do not hold.

You must not attempt to access another customer's data, and you must not probe or test the platform's security without asking us first — ask, and we will usually say yes.

You are responsible for everyone who uses your workspace, whether a person or an agent, as if their acts were your own.

Steps that use a language model produce output that is generated, not verified. It can be wrong, incomplete, out of date, internally inconsistent, or confidently wrong in a way that reads as though it is right. It may differ between runs on identical input. These are inherent characteristics of the technology, not defects in the service, and we do not warrant the accuracy, completeness or fitness of any output.

Nothing produced through Crate is professional advice. It is not accounting, tax, legal, financial, medical, employment or regulatory advice, and it is not a substitute for a qualified professional. If a workflow produces a figure, a filing, a summary, a recommendation or a message to a third party, it is your responsibility to check it before it is relied on, submitted or sent.

Any reliance you place on model output is at your own risk and is a decision you take. We are not liable for loss arising from output that turns out to be wrong, nor for any act or omission of a third-party model provider.

Your workflows, your data and everything your runs produce remain yours. You grant us a non-exclusive licence to host, process and transmit that content only so far as is needed to provide the service to you, including through the providers listed in our privacy policy. We do not use your content to train models, and we do not use it to build features for other customers.

Where your content includes personal data, you are the controller and we act as your processor. You are responsible for having a lawful basis for the processing you instruct, for giving any notices and obtaining any consents required, and for the lawfulness of the instructions your workflows encode. We will process personal data only on your documented instructions, which these terms and your configuration constitute.

Nothing in these terms limits either party's obligations under the UK or EU GDPR, and our obligations as a processor under Article 28 are not excluded or limited by any other section of this agreement.

Crate depends on services we do not control, including cloud hosting, model providers and the systems you connect. We are not responsible for their availability, their accuracy, their security, their pricing, their terms, or any act or omission on their part, and an interruption or failure originating with them is not a breach of this agreement by us.

We do not commit to an uptime figure. We are not yet in a position to keep one honestly, and we would rather say so than print a number we cannot stand behind. We will give reasonable notice of planned interruptions where we can.

You are responsible for your own backups of anything you cannot afford to lose, and for having a fallback for any business process that depends on a workflow continuing to run.

To the fullest extent permitted by law, all conditions, warranties and representations that would otherwise be implied by statute, common law or otherwise are excluded — including any implied warranty of satisfactory quality, fitness for a particular purpose, accuracy, or uninterrupted or error-free operation.

We do not warrant that Crate will meet your requirements, that its output will be accurate, that defects will be corrected, or that it is free of vulnerabilities.

Where a paid plan applies, the price and billing period are those agreed with you in writing. Fees are exclusive of VAT and other taxes unless stated otherwise, and are non-refundable except where the law requires otherwise. We may change pricing on 30 days' notice, taking effect at your next billing period.

You will indemnify us, and our officers, employees and contractors, against all claims, demands, proceedings, losses, damages, fines, penalties, costs and expenses (including reasonable legal fees) arising out of or in connection with:

• the workflows you build, publish or run, and anything they do;
• your use of the service in breach of these terms or of any law;
• access you granted to a connected account, including any claim that you were not entitled to grant it;
• your content, or the processing of personal data on instructions you gave or configured;
• any claim by a third party — including your own customers, clients, employees or a connected service provider — arising from something a workflow of yours did.

We will notify you of any such claim, will not settle it without your consent (not to be unreasonably withheld), and will give you reasonable co-operation at your expense.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for any breach of the obligations implied by section 12 of the Sale of Goods Act 1893 (as applied by the Sale of Goods and Supply of Services Act 1980), or for any other liability that cannot lawfully be excluded or limited. The rest of this section is subject to that.

Subject to the paragraph above, we are not liable for:

• anything a workflow does or fails to do, including any action it takes in a connected system;
• the accuracy or consequences of any output generated by a language model;
• loss of profit, revenue, business, contracts, anticipated savings, goodwill or reputation;
• loss or corruption of data, to the extent it results from something within your control;
• any indirect or consequential loss, whether or not it was foreseeable and whether or not we were told it was possible;
• anything caused by a third-party service, or by your own configuration.

Subject always to the first paragraph of this section, our total aggregate liability arising out of or in connection with this agreement in any twelve-month period — whether in contract, tort (including negligence), breach of statutory duty or otherwise — is limited to the greater of the fees you paid us in that period and €100.

Each exclusion and limitation in this section operates separately. If any is held unenforceable, the others continue to apply.

You may stop using Crate and delete your workspace at any time.

We may suspend or terminate your access immediately where you breach these terms, where your use puts the platform, another customer or a third party at risk, or where we are required to by law or by a provider we depend on. Except where the breach is serious or the risk is urgent, we will tell you first and give you a reasonable chance to put it right.

On termination you may export your data for 30 days, after which it is deleted as described in the privacy policy. Sections 4, 6, 7, 8, 11, 13, 14 and 17 survive termination.

We may change these terms. Where a change materially affects you we will give reasonable notice by email before it takes effect. Continuing to use Crate after that means you accept the change; if you do not, you may close your workspace before it takes effect.

Force majeure. Neither party is liable for failure or delay caused by anything beyond its reasonable control.

Assignment. You may not assign or transfer this agreement without our written consent. We may assign it to a successor in connection with a merger, acquisition or sale of assets.

Severability. If a provision is held invalid or unenforceable, it is severed or read down to the minimum extent necessary and the remainder continues in force.

No waiver. A failure to enforce a provision is not a waiver of it.

Entire agreement. These terms and the privacy policy are the entire agreement between us on their subject matter and supersede anything said beforehand. Nothing in this paragraph limits liability for fraudulent misrepresentation.

No partnership. Nothing here creates a partnership, joint venture, agency or employment relationship.

Third parties. Nobody other than you and us has any right to enforce these terms.

This agreement, and any dispute arising out of or in connection with it (including non-contractual disputes), is governed by the laws of Ireland, and the courts of Ireland have exclusive jurisdiction.